RESTAURANT AND BAR MANAGEMENT TRAINING
EVERYTHING YOU NEED TO KNOW ABOUT RESTAURANT AND BAR MANAGEMENT
WELCOME TO THE TEAM
ORGANIZATIONAL CHART / QUALITIES OF A GOOD MANAGER / MANAGER TRAINING OUTLINE AND CHEICKLIST
MANAGING FOOD AND / OR BEVERAGE MENU AND RECIPE DEVELOPMENT / MENU DEVELOPMENT / MENU GLOSSARY OF TERMS / RECIPE DEVELOPMENT / RECIPE COSTING / RECIPE CARDS AND PHOTOS
MENU ASSEMBLY AND PRODUCTION / FORMS AND CHECKLISTS / MANAGING FOOD PRODUCTION / QUALITY STANDARDS / EMPLOYEE TRAINING / COOKING TECHNIQUES AND TERMS / EQUIPMENT AND TOOLS / PRODUCTION PLANNING / FORMS AND CHECK LISTS
MANAGING BEVERAGE MENUS, PRODUCTION AND SERVICE
BEVERAGE STORAGE / ISSUING AND INVENTORY / BEVERAGE SERVICE / PREPARING GARNISHES / SPILLS / COMPLIMENTARY DRINKS /
ALCOHOL AWARENESS
THEFT PREVENTION
MANAGING THE RESTAURANT OR BARS OPERATIONS / PURCHASING & RECEIVING & STORAGE / INVENTORY MANAGEMENT / INVENTORY TERMINOLOGY
UNDERSTANDING ORDER GUIDE
RECEIVING
STORAGE
INVENTORY MANAGEMENT
CASH MANAGEMENT
FACILITIES AND EQUIPMENT MANAGEMENT
SERVER / COCKTAIL STANDARD OPERATING PROCEDURES & MANAGEMENT
EMPLOYEE SCHEDULING AND SHIFT PLANNING
MANAGING FOOD SERVICE SANITATION / REGULATIONS / SERVER SAFE / TEMP REGULATIONS / FOOD HANDLING
RESTAURANT SANITATION
MANAGING RESTAURANT SAFETY
OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION REQUIREMENTS / INJURY ON THE CLOCK
GUEST RELATIONS / DEALING WITH GUEST COMPLAINTS / CONTROL THE GUEST EXPERIENCE
MARKETING AND PROMOTION / MERCHANDISING/ EMPLOYEE INCENTIVE / THE IMPORTANCE OF COMMUNICATION
ON-GOING MARKETING PLAN / PRIME COST CONCEPT / FOOD COST / PORTION CONTROL /
CALCULATING AND CONTROLLING LABOR COST
(P&L) UNDERSTANDING YOUR RESTAURANT AND BAR PROFIT AND LOSS STATEMENT / ACCOUNTS PAYABLE
EMPLOYEE ADMINISTRATION / GENERAL TEAM RULES AND REGULATIONS
PAYMENT PROCEDURES
EMPLOYER POSTING REQUIREMENTS / SEXUAL HARASSMENT IN THE WORK PLACE / FRATERNIZATION POLICY / COMPLAINT PROCEDURE / TERMINATION POLICY / DISCRIMINATION / TIP OUTS
PERFORMANCE EVALUATION / PROPER TERMINATION PRACTICES
HIRING NEEDS & PROCESSES / RECRUITING /PROPER INTERVIEW PROCESS & QUESTIONS / PROPER TRAINING PROCESS
COMMUNICATION / TEAM BUILDING / EFFECTIVE DELEGATION / DEVELOPING OTHERS