Course curriculum

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    RESTAURANT AND BAR MANAGEMENT TRAINING

    • WELCOME TO THE TEAM

    • ORGANIZATIONAL CHART / QUALITIES OF A GOOD MANAGER / MANAGER TRAINING OUTLINE AND CHEICKLIST

    • MANAGING FOOD AND / OR BEVERAGE MENU AND RECIPE DEVELOPMENT / MENU DEVELOPMENT / MENU GLOSSARY OF TERMS / RECIPE DEVELOPMENT / RECIPE COSTING / RECIPE CARDS AND PHOTOS

    • MENU ASSEMBLY AND PRODUCTION / FORMS AND CHECKLISTS / MANAGING FOOD PRODUCTION / QUALITY STANDARDS / EMPLOYEE TRAINING / COOKING TECHNIQUES AND TERMS / EQUIPMENT AND TOOLS / PRODUCTION PLANNING / FORMS AND CHECK LISTS

    • MANAGING BEVERAGE MENUS, PRODUCTION AND SERVICE

    • BEVERAGE STORAGE / ISSUING AND INVENTORY / BEVERAGE SERVICE / PREPARING GARNISHES / SPILLS / COMPLIMENTARY DRINKS /

    • ALCOHOL AWARENESS

    • THEFT PREVENTION

    • MANAGING THE RESTAURANT OR BARS OPERATIONS / PURCHASING & RECEIVING & STORAGE / INVENTORY MANAGEMENT / INVENTORY TERMINOLOGY

    • UNDERSTANDING ORDER GUIDE

    • RECEIVING

    • STORAGE

    • INVENTORY MANAGEMENT

    • CASH MANAGEMENT

    • FACILITIES AND EQUIPMENT MANAGEMENT

    • SERVER / COCKTAIL STANDARD OPERATING PROCEDURES & MANAGEMENT

    • EMPLOYEE SCHEDULING AND SHIFT PLANNING

    • MANAGING FOOD SERVICE SANITATION / REGULATIONS / SERVER SAFE / TEMP REGULATIONS / FOOD HANDLING

    • RESTAURANT SANITATION

    • MANAGING RESTAURANT SAFETY

    • OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION REQUIREMENTS / INJURY ON THE CLOCK

    • GUEST RELATIONS / DEALING WITH GUEST COMPLAINTS / CONTROL THE GUEST EXPERIENCE

    • MARKETING AND PROMOTION / MERCHANDISING/ EMPLOYEE INCENTIVE / THE IMPORTANCE OF COMMUNICATION

    • ON-GOING MARKETING PLAN / PRIME COST CONCEPT / FOOD COST / PORTION CONTROL /

    • CALCULATING AND CONTROLLING LABOR COST

    • (P&L) UNDERSTANDING YOUR RESTAURANT AND BAR PROFIT AND LOSS STATEMENT / ACCOUNTS PAYABLE

    • EMPLOYEE ADMINISTRATION / GENERAL TEAM RULES AND REGULATIONS

    • PAYMENT PROCEDURES

    • EMPLOYER POSTING REQUIREMENTS / SEXUAL HARASSMENT IN THE WORK PLACE / FRATERNIZATION POLICY / COMPLAINT PROCEDURE / TERMINATION POLICY / DISCRIMINATION / TIP OUTS

    • PERFORMANCE EVALUATION / PROPER TERMINATION PRACTICES

    • HIRING NEEDS & PROCESSES / RECRUITING /PROPER INTERVIEW PROCESS & QUESTIONS / PROPER TRAINING PROCESS

    • COMMUNICATION / TEAM BUILDING / EFFECTIVE DELEGATION / DEVELOPING OTHERS